I despise poor customer service and believe that, when a company thinks it’s grown too big to need to be accountable, it’s time to teach them a lesson.
Check out what Amazon did here.
Yes, once the problem made it to the press, they rectified the situation. Did they do it to make things right? No. They did it to avoid further embarrassment.
Taking away someone’s purchases without even informing them of what supposed policy they broke is not right. Amazon should apologize and issue a statement announcing that they are changing their policies. Unless that happens prior to the holiday season, I will be doing my Christmas shopping with them.